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Pricing & Packages

Clear, Flexible Plans That Work For Your Business

We believe great service starts with clarity and ends with value.
That’s why our pricing and packages are built to be transparent, flexible, and tailored to suit your business.
No hidden fees. No lock-ins you don’t need. Just scalable options to help you get the most from your technology investment.

Managed Service Agreement (MSA) Plans

We offer three levels of Managed Service Agreements designed to suit different business needs—Standard, Premium, and Enterprise.

Standard Plan

Starting from: $635

Ideal for: smaller teams (of 5 to 10 users) needing dependable support for day-to-day IT needs.

What’s Included:

  • SLA Response: Reliable response times during business hours
  • Onsite Support: Available as needed (billed separately)
  • Emergency After-Hours: Available as needed (billed separately)
  • Major Changes: Quoted on request

Premium Plan

Starting from: $1,420

Ideal for: growing businesses (of 10 to 20 users) that require more hands-on support and faster response.

What’s Included:

  • SLA Response: Faster response and prioritisation for urgent issues
  • Onsite Support: 5 hours/month included
  • Emergency After-Hours: Included
  • Major Changes: Quoted on request

Enterprise Plan

Starting from:

Talk to a member of our team about pricing for this plan
Ideal for: larger organisations (of 20+ users) with critical IT needs and a priority on uptime.

What’s Included:

  • SLA Response: Top priority with our fastest response and resolution times
  • Onsite Support: Unlimited
  • Emergency After-Hours: Included
  • Major Changes: Quoted on request
Inclusions For All Plans
All plans include essential IT support, monitoring, and proactive management, with guaranteed response times under our Service Level Agreements (SLAs).
Inclusions across all plans are as follows:
  • Business hours support (8:00am – 5:00pm)
  • Backup monitoring and alert response
  • Remote support for incidents and minor changes
  • Access to a dedicated Account Manager
  • Proactive system monitoring (RMM)
  • Quarterly Business Reviews
  • Scheduled after-hours requests
  • SLA response times included in all plans

Getting Started is Simple

Our proven process, makes it easy to select and activate the right plan for your business.
We’ll walk you through your options, recommend the most suitable package, and tailor inclusions to match your goals and IT environment.
Whether you’re switching providers or starting fresh, onboarding is smooth, fast, and fully supported.

Plans That Fit Any Industry

Our MSA packages are designed with flexibility in mind, so they can support businesses of all shapes and sizes across different industries.
We provide tailored support for professional services, aged-care and healthcare, manufacturing and logistics, not-for-profits, construction and trades, and beyond — with plans that can be scaled, customised, and aligned with industry-specific needs.
Industries

Proven Value, Real Results

Our MSA plans have helped clients reduce IT downtime, stay secure, and gain peace of mind — all with predictable costs and proactive service.
See how our flexible support packages have empowered businesses just like yours.
Success Stories

Looking To Get A Plan That Is Right For You?

Let’s talk about your business, your tech environment, and what you need from a support partner.
We’ll recommend the right package — or create one just for you.
Book a Chat

Pricing & Packages FAQs

A: Each plan is designed for a different level of support, response time, and inclusions. Standard suits smaller teams, Premium adds more coverage and speed, and Enterprise is fully tailored for large organisations with complex IT needs.
A: Absolutely. While the plans provide structure, we can tailor inclusions and pricing based on your unique setup and priorities.
A: We keep things transparent. There are no hidden fees, and while we offer ongoing support, we don’t believe in unnecessary lock-ins.
A: Yes — our packages are built to grow with your business. We can review and update your plan as your team, systems, or support needs change.
A: Just book a chat with us. We’ll assess your current IT setup, discuss your needs, and help you select the right package — with onboarding and transition fully supported.

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